POLICIES

COVID-19
Privacy
Minors
Payment
Cancellation/No Show
Sick
Conduct
Gift Certificate/Package

COVID-19 Policies

Your health and safety are our first priorities, and we are taking extensive measures to make your visit as safe as possible. We hope you will ensure the health and safety of your therapist and anyone you may encounter while in our office by respecting our new policies.

If you reply ‘yes’ to any of the following questions, please contact us to reschedule your appointment without penalty as soon as possible:

  • Have you had a fever in the last 24 hours of 100.4°F or above?
  • Do you now, or have you recently had, any respiratory or flu symptoms, sore throat, or shortness of breath?
  • Have you been in contact with anyone in the last 14 days who has been diagnosed with COVID-19 or has Coronavirus-type symptoms?

If you have prepaid, your payment will be refunded or applied as a credit to your account. You may be required to provide a doctor’s note or proof of diagnosis, if applicable, if cancelling within 24 hours of your appointment time.

Please notify your therapist if you ever tested positive for COVID-19 so your session can be modified if necessary, as certain techniques may be contraindicated.

Our waiting room is open. However, if you are more comfortable waiting in your vehicle until we are ready to see you, we understand. Please text us at (716) 219-8055 when you have arrived and wait in your vehicle until we notify you that your therapist is ready for you to come in. You will be taken straight to your treatment room to complete any paperwork that was not completed online before your session. We highly recommend completing the online intake form that is emailed to you.

To ensure your therapist has adequate time to sanitize the treatment room for the next client after your departure, late arrivals may result in shortened sessions.

As of March 1, 2022, we no longer require clients to wear masks. Our therapists will continue to mask by default out of respect for those who are not yet comfortable without them, but feel free to let your therapist know if you would be comfortable if they removed their mask.

Clients are encouraged to wash their hands for a full 20 seconds before and after treatment, and after using the restroom. Hand sanitizer will be available in treatment rooms as well, and we recommend using it upon your entrance to and exit from the room. 

In addition to the strict hygiene measures we have always taken, we have HEPA air purifiers in each room and continue to frequently disinfect high-touch areas.

Privacy Policy

Client information is confidential and will not be shared with any third party without client’s written authorization, unless required by law.

Minors Policy

We welcome clients of all ages; however, minors must be accompanied by a parent/legal guardian that can sign off on their consent for treatment form. Parents/legal guardians are also expected to accompany their minor child in the treatment room.

Payment Policy

We accept cash, all major credit cards, HSA/FSA cards, PayPal and Venmo. We also accept Shop716 gift cards. We do not accept personal checks. We suggest bringing a back up method of payment if you have not prepaid. Declined payments will require us to obtain a copy of your driver’s license and require you to complete a Client Financial Responsibility Form.

Deposits: Effective January 1, 2022, we require a deposit of 50% the appointment cost to confirm couples sessions and spa treatments for new clients. Due to the unfortunate impact of COVID-19 on the massage and spa industry, small businesses like ours in particular, it is severely detrimental to our livelihoods when clients cancel last minute or do not show up. Thank you for your understanding!

Cancellation & No-Show Policy*

*See COVID-19 Policies for temporary changes to this policy.

Your appointment time is reserved especially for you. Please arrive at least 10 minutes prior to your appointment to complete any necessary paperwork, use the facilities and/or get comfortable so your session can start on time.

Late arrival will unfortunately result in a shortened session, but will not reduce the cost of your treatment. If you are more than 15 minutes late for your appointment without calling to notify your therapist, you will be considered a no-show and may not be seen.

Kindly provide at least 24 hours notice if you are not able to keep your appointment, and 48 hours for packages and couples appointments. Please understand that we are a very small business, not a corporate entity with hourly employees, and last minute cancellations/no-shows are extremely detrimental to our livelihood. For cancellations within 24 hours of your session start time, and within 48 hours of your couples/package appointment you may be responsible for 50% of the cost of your scheduled service and may be required to prepay for future services.

In addition, if you do not cancel/reschedule and fail to show up for your session, you may be responsible for the full cost of the service for which you were scheduled. Clients who no-show may be required to prepay for future services. Clients with gift certificates who no-show for their appointment will consider their gift certificates redeemed for the value of their scheduled treatment and will be responsible for any remaining balance. Clients with service packages who no-show for their appointment will consider their package redeemed. Clients with series packages who no-show for their appointment will consider one session of their package redeemed.

Sick Policy

In an effort to maintain a healthy environment, we ask that if you are sick (including a cold, fever, flu-like symptoms, etc.) that you reschedule your appointment as soon as possible. Likewise, if your therapist is ill, your appointment will be rescheduled to protect your health.

Conduct Policy

Inappropriate behavior will not be tolerated. Suggestive or offensive comments, regardless of whether they are directed toward the massage therapist, or touching of the massage therapist in an inappropriate manner, will result in immediate termination of the treatment session and the client will not be allowed to return for massages in the future. The full cost of the session will be charged.

Gift Certificate & Package Policy

Gift certificates may be redeemed for any services or products available through Calm Earth Organic Spa. Should a gift certificate state a specific service rather than an amount, the value of the listed service at the time of purchase can be applied to a different service or product, in whole or in part. Service Packages (multiple services scheduled for the same day) and Series Packages (multiple sessions of one kind of service redeemed over several appointments) are prepaid services that are redeemable only for the services purchased.

Clients with gift certificates who no-show for their appointment will consider their gift certificates redeemed for the value of their scheduled treatment and will be responsible for any remaining balance. Clients with service packages who no-show for their appointment will consider their package redeemed. Clients with series packages who no-show for their appointment will consider one session of their package redeemed.

Gift certificates, service packages and series packages are not eligible for refunds. They may, however, be transferred to another individual.

If your gift certificate is lost or stolen, contact us as soon as possible – we may be able to issue a replacement in certain circumstances.

Gift certificates comply with the Credit Card Accountability and Disclosure Act of 2009. The full value of a gift certificate expires one year from the date of purchase, which is noted on the certificate. An annual inactivity fee of 25% of the original value will be incurred on the expiration date, regardless of any remaining balance amount, and every year thereafter until the balance is used or reduced to $0. Series and Service Packages expire one (1) year from date of purchase.

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